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Template Shop Customer Management Kit


Navigate customer inquiries effortlessly with pre-written FAQ Guides, and Customer Message Swipe Files, and discover strategies for efficient support that goes above and beyond.

This template is part of the Template Shop Booster Kit


Create a seamless experience that keeps customers coming back for more with the Template Shop Customer Management Kit! If you own a template or digital product shop this kit will make your life so much easier.

Perfect for Etsy shop owners, digital product creators, course creators, and coaches.


1. Product Delivery & Welcome Email Scripts

Ensure a seamless customer experience with email scripts for product delivery and subscriber welcomes.

Welcome Email Templates: Start strong with three tailored email scripts to engage new subscribers:

– Warm Welcome: Make a great first impression.
– Freebie: Offer a value-added bonus.
– Content: Provide engaging content to keep subscribers interested.

Product Delivery Email Templates: Deliver your digital products with clarity and follow up to build lasting relationships:

– Download Instructions: Clear guidance on how to access purchased products.
– Check-In: Follow up to ensure satisfaction and offer additional support.

2. Customer Support Swipe File

Efficiently handle common customer interactions with ready-to-use response templates:

  • Download and Access: Instructions for accessing templates and products.
  • Licensing and Usage: Clarifications on how your templates can be used.
  • Technical Issues: Responses to assist with technical problems.
  • Customization Guidance: Help on customizing templates.
  • Refund Request: Standardized responses for handling refunds.

3. Pre-written FAQ’s

Address frequently asked questions with a comprehensive FAQ guide, saving time and providing crucial information upfront. Includes common queries about your products, policies, and purchase processes.

Product Details

The swipe files are shared via Google Docs so you can access them from any device. Simply adapt the content to fit your unique needs and copy & paste directly into customer communications.

1. You will need a free Canva account to be able to download and edit the templates.
2. After you order, you will receive immediate access to a PDF Download Guide with the link and instructions to download your templates and bonus resources.
3. Start editing and customizing your template. You can edit anything you would like including images, elements, fonts, and colors.
4. Download your design and share the end product with your audience.

Due to the instant nature of this transaction, I cannot offer refunds or exchanges. If you have any technical problems with the download or file, please contact customer service at info@juliaonpurpose.com. This purchase is a digital instant download, no physical copy will be shipped.

The templates and designs are copyrighted © Julia On Purpose, LLC.

You can use this template to create end-products ONLY. This means you can share and sell the FINISHED end products you create with the template, i.e. you have to save the templates as PDF, JPEGs, etc. before sharing them. You cannot share, redistribute, resell, transfer, reproduce or give the templates as-is away to others (not paid or for free) even if you have made modifications, i.e. you’re not allowed to sell the actual editable Canva templates. The templates are copyrighted © Julia On Purpose, LLC. All Rights Reserved. By purchasing this product you accept these terms. Please reach out to info@juliaonpurpose.com if you have any questions. I’m always happy to help.

The photos you see in the product images are for illustration purposes only and not included in the template. You can easily drag and drop your own photos into the template.

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